Payment Terms

Payment for dental services is due at the time of service unless prior arrangements have been made with our billing department. For treatment plans exceeding $500, we offer flexible payment plan options.

Insurance co-payments and deductibles are due at the time of service. Estimated patient portions are collected at the time of service; adjustments will be made once insurance processes the claim.

We do not accept personal checks for amounts over $500 without prior approval.

Root Dental will file claims with your primary and secondary insurance carriers as a courtesy. You are ultimately responsible for any balance not covered by your insurance. We will notify you of your estimated out-of-pocket costs before treatment begins.

If your insurance has not paid within 60 days of claim submission, the balance becomes your responsibility. We will work with you to establish a payment arrangement if needed.

Accounts with balances outstanding beyond 30 days will receive a statement. Accounts outstanding beyond 60 days may be subject to a finance charge of 1.5% per month (18% APR). Accounts outstanding beyond 90 days may be referred to a collection agency.

A $35 fee will be charged for returned checks. Patients with returned checks may be required to pay by cash, money order, or credit card for future services.

We require at least 24 hours notice for appointment cancellations. Appointments cancelled with less than 24 hours notice or missed without notice may be subject to a $50 cancellation fee. This fee is not billable to insurance.

Overpayments will be applied as a credit to your account or refunded upon request. Refunds are processed within 10 business days. Refunds for credit card payments will be returned to the original card.

We offer in-house payment plans for qualifying patients. Payment plans require a signed Financial Policy Agreement and may require a credit check. Interest-free plans are available for balances paid within 6 months. Extended plans may carry a finance charge.

For ongoing treatment plans or installment arrangements, you may authorize automatic recurring charges to your credit card or bank account through QuickBooks Payments.